If the teacher cannot hear you, first identify whether the problem is microphone input, speaker output or the meeting connection. Repeatedly saying the same phrase will not help if the microphone is muted. These checks concern the Zoom app; the academy portal and Google Meet may use different controls.
1. Check that meeting audio is connected
Opening the meeting does not always connect your sound. Look for Join Audio or the equivalent control and choose the available internet-audio option. Then check the mute indicator. The exact label can vary with the app version and device.
If the host has restricted unmuting, use the meeting chat to ask for help. Do not treat an unavailable microphone button as proof that your phone is broken.
2. Check the direction of the problem
- You hear the teacher, but they cannot hear you: check mute, audio input and microphone permission.
- The teacher hears you, but you cannot hear them: check your speaker, volume and connected headphones.
- Sound breaks up both ways: tell the teacher and check the connection; the cause may not be only a microphone setting.
Describe that distinction when asking for help. “No sound” gives the teacher less information than “I can hear you, but my voice is not reaching you.”
3. Check microphone permission
On iPhone or Android, use the device settings to check that Zoom is allowed to access the microphone. Menu names differ by operating-system version and manufacturer. Permission given to a browser or the academy app is not necessarily permission given to Zoom.
Do not change unrelated privacy settings or provide account passwords to someone troubleshooting audio. The official Zoom help page is the place to check device-specific instructions.
4. Check which device is handling sound
A connected Bluetooth headset may be taking audio while you expect the phone to use its own microphone. Check the active device. If suitable, try a known-working headset or disconnect an unexpected connection and test again. Keep the volume comfortable.
Close another application that is actively using the microphone if necessary. A recording app running in the background can be relevant; deleting the recording is not part of the audio test.
5. Rejoin once if needed
Tell the teacher before leaving, then rejoin the approved meeting link and connect audio again. If the problem persists, report the device, whether you can hear the teacher and what you tried. Rejoining repeatedly without an update can make it difficult to distinguish a technical problem from an absence.
A separate microphone test before the next lesson is usually more useful than changing settings throughout class. Only restart a device or reinstall the app when appropriate; reinstalling is not the first step for every muted microphone.
A useful technical-help message
“I’m using [device] in the Zoom app. I can hear the teacher, but they cannot hear me. I checked Join Audio, mute and microphone permission, then rejoined once. The problem remains. Please advise.” A screenshot can help, but crop out unrelated private information.
After the issue
Ask what lesson material you should revisit. Reporting a connection problem does not itself confirm attendance or guarantee a replacement class. The academy reviews those arrangements separately.
Zoom’s mobile speaker and microphone troubleshooting covers the main audio checks. Consult its current instructions because app and phone menus change.